Thompson V., Co., Ltd.

我主要負責什麼What I Owned

• check_circle我協助整理業務文件、客戶資料、產品資料與訂單相關資料，確保日常營運可以順利推進。I helped organize business documents, customer data, product information and order-related records to support daily operations.
• check_circle我支援業務端需要的資料準備，例如客戶資訊、產品資訊、供應商相關資料和內部文件。I prepared information needed by the business side, such as customer details, product information, supplier data and internal documents.
• check_circle我協助處理日常行政與溝通工作，讓不同部門或人員之間的資訊可以更清楚地傳遞。I supported administrative and communication work so information could move more clearly between people and teams.

我看到的 business pain pointsBusiness Pain Points I Observed

• check_circle資料格式不一致，導致後續整理和查找效率低。Data formats were inconsistent, making later organization and retrieval inefficient.
• check_circle客戶、產品、訂單、供應商資訊分散在不同文件或不同人手上。Customer, product, order and supplier information was scattered across documents and people.
• check_circle很多 business rules 沒有被清楚寫下來，而是依賴熟悉流程的人口頭傳遞。Many business rules were not clearly documented and depended on verbal transfer from people familiar with the process.

這段經驗帶給我的能力Capabilities I Built

• check_circle文件與流程整理能力：一份資料如果要被多人使用，就必須清楚、穩定、可追蹤。Documentation and process organization: if data is used by multiple people, it must be clear, stable and traceable.
• check_circle業務支援能力：我學會站在 business user 的角度思考，他們真正需要的是能幫助工作推進的資訊。Business support mindset: I learned to think from the business user’s perspective and provide information that actually helps work move forward.
• check_circle資料敏感度：我理解到資料問題很多時候不是技術問題，而是 business process 沒有被定義清楚。Data sensitivity: I learned that many data problems are not technical problems, but undefined business processes.